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Terrasoft is a premium vendor of process-driven cloud based software for marketing, sales and service automation that has been successfully operating in the CRM market for more than 13 years.

Employing 600+ experts and serving 6,500 customers worldwide, Terrasoft is committed to delivering exceptional value to our clients through cutting-edge technology.

The beauty and core value of Terrasoft products are the out-of-the-box best practice processes that guide users through the most effective actions to accelerate results.


The company’s flagship software is bpm’online CRM. Users love bpm'online's engaging interface with its social look and feel, free from redundant information that keeps them focused on what's relevant.

For more information please visit: Terrasoft CRM Software

OL status:

  •  Terrasoft CRM Software Partner

Terrasoft is driven by a passion to create the best-of-breed technologies for business process management. The company creates products that help their clients manage the complete customer journey: from lead to order, and then ongoing account maintenance:

  • bpm’online marketing - a holistic multichannel marketing management software empowered by out-of-the-box best practice campaigns to gain demand generation excellence;
  • bpm’online sales - a cloud based CRM with out-of-the-box sales processes that enables our clients to take control over the complete customer journey — from lead generation to repeat sales;
  • bpm’online customer service - robust application to deliver omnichannel customer service and support;
  • bpm’online ITIL service - innovative software with a comprehensive set of processes designed in compliance with ITIL best practices.

In addition to outstanding horizontal CRM products, we develop industry-focused products.

Terrasoft has broad experience in all major industries and in co-operation with our partner network provide software solutions for 24 verticals. We are especially strong and have out-of-the-shelf products for two specific industries – financial services and real estate.

  • bpm’online financial services -is a multifunctional product to support retail and corporate bank marketing, sales, and customer service processes, as well as lending, bank operations and debt collection processes;;
  • bpm’online real estate - designed for commercial and residential real estate companies to manage every step of customer interactions from leads to transactions.

Key benefits of bpm’online products:

  1. BPM + out-of-the-box best practice processes
    Terrasoft’s products include a set of best practice processes for marketing, sales and customer service. Ready-to-go processes guide users through the most effective actions and make it easy to jump start using the system while bringing industry best practices to their work.
  2. A single view of customer journey – marketing, sales and service
    Bpm’online CRM delivers end-to-end processes to manage the complete customer journey. Connecting the dots between marketing, sales and customer service allows companies to effectively manage every stage of the customers’ interactions.
  3. Engaging interface that users love!
    Bpm’online applications have an engaging interface and a social look and feel, which makes working with the software easy and ensures an increase in overall user adoption rates.

CRM industry recognition

Bpm’online has been widely recognized by key industry analysts, receiving multiple awards
Bpm’online has been included in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2015
Bpm’online named a Strong Performer in the Forrester Wave™: CRM Suites For Midsize Organizations, Q1 2015
Bpm’online is positioned as a Leader in Nucleus Research CRM Value Matrix 2H 2015
Every year bpm’online products win prestigious awards for best-in-class BPM+CRM solutions
Bpm'online’s customer and Europe’s leading B2B sales accelerator, SCi Sales Group, has become a winner of 2014 ROI Award for the 1281% return on investment after implementing bpm'online CRM.
Bpm’online is named as the winner of the European IT $amp;Software Excellence Awards 2013.
Bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year.
For three consecutive years, bpm'online was named the CRM Watchlist Winner.
In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc.
Bpm’online is named Leader in the Midmarket CRM and Sales Force Automation categories of the 2015 by CRM Magazine
In 2011 bpm'online was titled the CRM Idol 2011 in EMEA region as one of the most elegant process-based CRM applications.
Bpm’online was voted a ‘Customer Service Rising Star’ by CRM Magazine.
Bpm'online CRM has won the 2015 CRM Excellence Award, presented by CUSTOMER magazine.
Bpm’online has received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application.
Bpm’online CRM has been ranked among the top 10 CRM systems by GetApp, the largest cloud-based business apps marketplace.
Bpm'online has been ranked 2 years in a row among the 20 most popular CRM systems by Capterra, an authoritative business software website.


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